RETURN & REFUND POLICY

At Shivatra, your satisfaction and spiritual comfort are our top priority.
Since Rudraksha and spiritual items are sacred, we follow a special return process.

🔄 Easy & Respectful Return Policy

We do not ask you to physically return Rudraksha back to us because it becomes personally energized once it reaches you.

Instead, if you are not satisfied:

🕉️ You DON’T have to send the Rudraksha back

Simply offer it respectfully to Ganga Maa, or immerse it in any clean river, lake, or natural water source.
(If this is not possible, you can keep it safely at your home temple.)

Once done, just let us know — and we will process your refund.

💰 Refund Policy

• 100% Refund available for genuine issues.

• Refund will be processed within 2–5 working days after your confirmation.

• No need to courier anything back.

❌ No Reused / Returned Rudraksha

We never re-sell or send returned Rudraksha to any customer.
Every bead is new, fresh, and personally energized for you only.

⚠️ Non-Refundable Items

• Custom-made products

• Damaged items due to misuse

We believe spiritual products must be handled with purity and respect — that’s why our return process is simple and sacred.